Your privacy matters to us. This page explains exactly what personal data casino frenzy collects from players in the Philippines, how we use it, and what rights you have. Please read it before you register or use any part of our platform.
A clear breakdown of the personal data we gather and the purpose behind each category.
When you create an account on casino frenzy, we collect your full legal name, date of birth, mobile number, and email address. This information is required to set up your account, verify your identity, and ensure you meet the minimum age requirement of 21 years old under Philippine gaming regulations. We also use this data to communicate important account updates, security alerts, and service notifications directly to you. Without this information, we cannot open or maintain a player account on your behalf. All registration data is stored securely and accessed only by authorised personnel.
To process deposits and withdrawals in Philippine pesos (PHP), we collect details related to your chosen payment method, such as your GCash number, bank account reference, or e-wallet identifier. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, regulated payment gateways. Transaction records including amounts, dates, and payment method types are retained for regulatory compliance and dispute resolution purposes. We may request additional documentation to verify the ownership of a payment method before processing a withdrawal. This protects both you and the integrity of our platform.
We automatically collect data about how you interact with our platform, including the games you play, bets placed, session duration, device type, operating system, and browser information. This data helps us improve the performance and reliability of casino frenzy, personalise your experience, and detect unusual activity that may indicate fraud or account compromise. We also use aggregated, anonymised usage data to understand player behaviour trends and improve our product offerings for the Philippine market. Log data such as IP addresses and access timestamps are retained for security auditing purposes. You cannot opt out of this data collection while using the platform, as it is essential to its operation.
Before processing your first withdrawal or when required by our compliance team, we may ask you to submit a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card, along with a proof of address document. These documents are used solely for identity verification and anti-money laundering (AML) compliance, as required under applicable Philippine regulations. Uploaded documents are stored in an encrypted environment and are accessible only to our compliance team. We do not use your ID documents for any marketing or profiling purposes. Documents are retained for the period required by law and then securely deleted.
When you contact our customer support team via live chat, email, or any other channel, we retain records of those conversations. This allows us to provide consistent, informed assistance and to follow up on unresolved issues effectively. Support records may also be reviewed internally for quality assurance and staff training purposes. If you raise a complaint or dispute, the relevant communication records will be used as part of the investigation process. You may request a copy of your support history by contacting us at [email protected].
Our platform uses cookies and similar technologies to maintain your login session, remember your preferences, and measure how players navigate the site. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most used and where players encounter difficulties, allowing us to make targeted improvements. We do not use third-party advertising cookies or share cookie data with external ad networks. You can manage non-essential cookie preferences through your browser settings, though doing so may affect certain features of the platform.
Under applicable Philippine data privacy law, you have clear rights over your personal information.
You have the right to request a copy of the personal data we hold about you at any time. To make an access request, contact our support team at [email protected] with your registered account details. We will respond to verified requests within a reasonable timeframe in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). The information will be provided in a clear, readable format. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests.
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. This includes your name, contact details, date of birth, or any other information on your account profile. To request a correction, contact our support team and provide the correct information along with any supporting documentation if required. We will update your records promptly and notify you once the correction has been made. Keeping your data accurate also helps ensure smooth processing of withdrawals and identity verification.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent and there is no other legal basis for processing. However, we are required by law to retain certain records — including transaction history and identity verification documents — for a minimum period to comply with anti-money laundering and gaming regulations. Where deletion is not possible due to legal obligations, we will inform you of the reason and the expected retention period. Requests for erasure can be submitted to [email protected].
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive promotional communications from casino frenzy, you can opt out by contacting our support team or following the unsubscribe instructions in any marketing email you receive. Please note that opting out of marketing communications does not affect the processing of data that is necessary for the operation of your account or for legal compliance. We will action your objection promptly and confirm once it has been applied to your account preferences.
Common questions from players in the Philippines about how their data is handled.
Now that you understand how casino frenzy handles your data, join thousands of players across the Philippines enjoying sports betting and live casino entertainment — safely and securely.